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shipping & returns

SHIPPING POLICY

SHIPPING ADDRESS

We ship within the 48 contiguous U.S. states only. 

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SHIPPING RATES

Shipping rates for orders placed vary by region and order size. Please check your shopping cart for the shipping rates for your order - click "Shipping (Estimated 2-3 Business Days)" below Order Subtotal.

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SHIPPING CONFIRMATION

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment with tracking information where available for your package. Please note that we do not ship on weekends or holidays. Contact Customer Care at vonw2009@yahoo.com for assistance if needed.

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DELIVERY TIMES

Generally, you should receive your product within 2-3 business days once your order is confirmed. You will receive a confirmation of shipment by email once your order is processed. Please note that we do not ship on weekends or holidays.

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ORDER TRACKING

Order tracking is available for most orders; however, this may vary depending on your location. Please note that tracking information availability may vary depending on the carrier that services your area.

 

PAYMENT OPTIONS

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Credit Cards

All major credit and debit cards are accepted: Visa, MasterCard, Discover and American Express. Debit cards must have a Visa or MasterCard logo to be used.

SECURITY

Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

SALES TAX

All orders shipped from will be subject to sales tax, applicable in accordance with the tax code of the state and county where the order will be shipped.

RETURNS & EXCHANGE POLICY

RETURN POLICY

If you need to return a product or hair tool please contact customer service at vonw2009@yahoo.com. Returns are not allowed unless the item is damaged or defective. The cost of shipping will be refunded back to your account. You will be responsible for shipping the product or tool back to us. Once we’ve received this item, we will send out a new one. If you do not wish to receive a replacement, you are responsible for the cost of shipping and we will send you a full refund. 

Returns are accepted unopened unused products within 14 days after purchase with the original packing slip or invoice.

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NON-RETURNABLE PRODUCT

The following types of product are not accepted for return:

  • Hai​rbrushes and or roundbrushes, hair clips or any type of hair accessory are not eligible for returns.

  • Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.

  • Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.

  • Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.

  • Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.

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WARRANTIES

All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within sixty (60) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact Customer Care at vonw2009@yahoo.com for more information. Please note: All claims for warranty on electrical items submitted over 60 days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product.

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